3PM - Notice history

All systems operational

Web Portal - Operational

100% - uptime
Dec 2024 · 99.68%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Mobile App - Operational

100% - uptime
Dec 2024 · 99.68%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Form Builder - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Workflow Manager - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Document Extractor - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Buddy AI - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025
100% - uptime

EROAD Integration - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Blackhawk Integration - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Navman Wireless Integration - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 98.95%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Assets - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 99.95%

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Dec 2024
Jan 2025
Feb 2025

Notice history

Feb 2025

Delays Impacting Some Android Users
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Google Play is currently reviewing the 3PM app`s new Android version. We will advise once the app is live.

  • Investigating
    Investigating

    We are currently investigating this. Please read this for a temporary solution: https://support.3pm.co.nz/portal/en/kb/articles/wpa-install#Watch_a_quick_video_to_see_how_its_done

Timesheet resource settings having issues being updated
  • Resolved
    Resolved

    We are currently working on a fix for this

Extracted Documents for Bills/Statements etc experiencing delays in processing documents
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Existing documents are still being processed, however new document submissions are not being received.We are liasing with Xtracta and will update you as soon as they have resolved this.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience. 

3PM Construction Loading issue
  • Resolved
    Resolved

    This incident has been resolved and the system should be up and running now.

     

    We sincerely apologise for any inconvenience caused today and thank you for your patience and understanding throughout this time.

    For any other concerns, please don't hesitate to contact us at support@3pm.nz. We are always happy to assist with your queries! 

  • Investigating
    Investigating

    We deeply apologise for any inconvenience this may cause and assure you that we are doing our utmost to restore the system as quickly as possible. We will notify you as soon as the issue has been resolved.

     

    For any urgent requests or further assistance, please don’t hesitate to contact our support team at support@3pm.nz.

     

    Thank you for your understanding and patience.

NZTA update not working properly due to provider intermittent issues

Jan 2025

Emails are not being sent from 3PM Construction.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We would like to update you on the ongoing situation.

    We are still working closely with the vendor's development team to resolve it.

    We understand the impact this is having on your operations and want to assure you that we are doing everything possible to address the problem as quickly as we can.

    We will continue to keep you posted with updates as we make progress.

    Thank you for your patience and understanding.

  • Investigating
    Investigating

    We are currently experiencing an issue with emails sent from 3PM Construction, including notification manager, password resets, emailing quotes, variations, and other system-generated emails.

    Our team is actively working with our system suppliers to resolve this matter as quickly as possible.

    We will keep you updated as we progress.

    Thank you for your understanding and patience.

    If you need any assistance in the meantime, please don`t hesitate to contact us at support@3pm.nz

3PM OUTAGE
  • Resolved
    Resolved

    This incident has been resolved and the system should be up and running now.

    We again apologise for any inconvenience caused today and thank you for your continuing patience and understanding throughout this process.

    For any other concerns, please don't hesitate to contact us at support@3pm.nz. We are always happy to assist with your queries!

    Kind Regards,

    3PM Support Team

  • Update
    Update

    We sincerely apologise for the inconvenience you’ve been experiencing. After a thorough investigation, we have identified that the issue is being caused by a server malfunction. Our team, in collaboration with the vendor’s development team, is actively working to resolve the problem.

    We expect to have the issue fully addressed within the next 2 to 3 hours. We appreciate your patience and understanding during this time, and we are doing everything possible to restore service as quickly as we can.

    Thank you for your continued support.

  • Monitoring
    Monitoring

    We are still working on getting 3PM up and running and should provide an ETA as soon as possible.

    For any urgent requests or further assistance, please don’t hesitate to contact our support team at support@3pm.nz.

    Thank you for your understanding and patience.

    Kind regards,
    3PM Support Team

  • Identified
    Identified

    We are currently experiencing a temporary outage in 3PM.

    We deeply apologise for any inconvenience this may cause and assure you that we are doing our utmost to restore the system as quickly as possible. We will notify you as soon as the issue has been resolved.

    For any urgent requests or further assistance, please don’t hesitate to contact our support team at support@3pm.nz.

    Thank you for your understanding and patience.

    Kind regards,
    3PM Support Team

Xtracta Server Delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    From Xtracta team: We are currently experiencing a high input demand, which is causing delays and upload issues. Our team is actively increasing system capacity and expects this to be resolved shortly.

    We apologise for any inconvenience and appreciate your patience.

Dec 2024

IOT Hub Maintenance
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Planned Maintenance. IOT hub will be down for around 30 mins

Xtracta (Extracted Docs in Construction) will have limited functionality because OpenAI is down
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Please be advised that OpenAI is currently experiencing an outage, which may impact the functionality of the Extracted Docs feature within the 3PM Construction Platform.

     

    We are actively monitoring the situation and will provide an update as soon as the issue is resolved.

We are experiencing delays in processing Bills and Timesheets
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
We are experiencing a major portal outage
  • Resolved
    Resolved

    The Portal Issue has been resolved and the all the services have resumed. We are currently monitoring it and will update you when everything is back to normal

  • Identified
    Identified

    We have Identified the issue and are working on it. You will not be able to submit some information until it is resolved. We have a timeline that it will be resovled by 4PM today.

Dec 2024 to Feb 2025

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