3PM - IOS Loading Issue – Incident details

Mobile App experiencing degraded performance

IOS Loading Issue

Identified
Degraded performance
Started 18 days ago

Affected

Mobile App

Degraded performance from 9:16 PM to 12:00 AM

Updates
  • Identified
    Identified

    We have identified the issue and a fix for this should go live before Christmas Day.

  • Investigating
    Investigating

    The page may appear “glitchy” or partially loaded for a few seconds before displaying correctly. We’re currently investigating the cause and working on a fix.


    In the meantime, an in-app banner has been added to let customers know the page will load after a short delay.