3PM - Notice history

Web Portal experiencing degraded performance

Web Portal - Degraded performance

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 99.93%

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Feb 2025
Mar 2025
Apr 2025

Mobile App - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 99.93%

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Feb 2025
Mar 2025
Apr 2025

Form Builder - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Workflow Manager - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Document Extractor - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Buddy AI - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

EROAD Integration - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Blackhawk Integration - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Navman Wireless Integration - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Assets - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Construction Outage
  • Resolved
    Resolved

    The outage has been resolved, construction is working as normal

  • Investigating
    Investigating

    Users who are logged out cannot log back in; they see a blank screen upon re-login attempts. Our platform provider is aware of the issue and actively working on a fix - will update shortly

Mar 2025

We are aware of issues across New Zealand with our Domain Server Supplier causing access issues to all 3pm apps.
  • Resolved
    Resolved

    Issue has been resolved.

Feb 2025

Delays Impacting Some Android Users
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Google Play is currently reviewing the 3PM app`s new Android version. We will advise once the app is live.

  • Investigating
    Investigating

    We are currently investigating this. Please read this for a temporary solution: https://support.3pm.co.nz/portal/en/kb/articles/wpa-install#Watch_a_quick_video_to_see_how_its_done

Timesheet resource settings having issues being updated
  • Resolved
    Resolved

    We are currently working on a fix for this

Extracted Documents for Bills/Statements etc experiencing delays in processing documents
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Existing documents are still being processed, however new document submissions are not being received.We are liasing with Xtracta and will update you as soon as they have resolved this.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience. 

3PM Construction Loading issue
  • Resolved
    Resolved

    This incident has been resolved and the system should be up and running now.

     

    We sincerely apologise for any inconvenience caused today and thank you for your patience and understanding throughout this time.

    For any other concerns, please don't hesitate to contact us at support@3pm.nz. We are always happy to assist with your queries! 

  • Investigating
    Investigating

    We deeply apologise for any inconvenience this may cause and assure you that we are doing our utmost to restore the system as quickly as possible. We will notify you as soon as the issue has been resolved.

     

    For any urgent requests or further assistance, please don’t hesitate to contact our support team at support@3pm.nz.

     

    Thank you for your understanding and patience.

NZTA update not working properly due to provider intermittent issues

Feb 2025 to Apr 2025

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