3PM - We are experiencing a major portal outage – Incident details

Web Portal experiencing degraded performance

We are experiencing a major portal outage

Resolved
Major outage
Started 11 months agoLasted about 2 hours

Affected

Web Portal

Major outage from 2:16 AM to 4:37 AM

Mobile App

Major outage from 2:16 AM to 4:37 AM

Form Builder

Degraded performance from 2:16 AM to 4:37 AM

Updates
  • Resolved
    Resolved

    The Portal Issue has been resolved and the all the services have resumed. We are currently monitoring it and will update you when everything is back to normal

  • Identified
    Identified

    We have Identified the issue and are working on it. You will not be able to submit some information until it is resolved. We have a timeline that it will be resovled by 4PM today.