3PM - Jobsheet Issue – Incident details

Mobile App experiencing degraded performance

Jobsheet Issue

Resolved
Degraded performance
Started about 2 months agoLasted about 1 month

Affected

Web Portal

Degraded performance from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Mobile App

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Form Builder

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Workflow Manager

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Document Extractor

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Buddy AI

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    This issue only affects companies that use Jobsheets. Some Jobsheets are currently missing tasks, and we’re working urgently to resolve this.