3PM - Jobsheet Issue – Incident details

All systems operational

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Jobsheet Issue

ResolvedDegraded performance796 hours 46 minutes

Affected

Web Portal

Degraded performance from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Mobile App

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Form Builder

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Workflow Manager

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Document Extractor

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

Buddy AI

Major outage from 5:00 PM to 12:27 AM, Operational from 12:27 AM to 9:46 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • IdentifiedUTC

    This issue only affects companies that use Jobsheets. Some Jobsheets are currently missing tasks, and we’re working urgently to resolve this.