3PM - Extracted Documents for Bills/Statements etc experiencing delays in processing documents – Incident details

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Extracted Documents for Bills/Statements etc experiencing delays in processing documents

ResolvedDegraded performance117 hours 18 minutes

Affected

Document Extractor

Degraded performance from 1:58 AM to 11:16 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Existing documents are still being processed, however new document submissions are not being received.We are liasing with Xtracta and will update you as soon as they have resolved this.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience.